ü       Payroll cost control

ü       Forecasting and logistics analysis

ü       Project Planning and development

ü       Facility Management

ü       Customer relations and satisfaction

ü       Performance Management

ü       Team building and retention

ü       Loss prevention

ü       Retail store operations

ü       Process development and implementation

ü       ISO trained Coordinator

ü       Safety coordinator

ü       Compliance and training administration

 

 

Relevant Experience

 

Warehouse Manager, Sears Home Services, Randolph MA, spring 2006 to Current

 

Ø       Manage daily operation of the warehouse and retail drop off location for a 100,000+ repair service center

Ø       Directly manage from 15 to 25 warehouse support associates

Ø       Responsible for developing and administering logistics plan within a plan budget maximizing efficiencies of deliveries and monitored daily delivery routes to ensure timely and damage free deliveries.

Ø       Monitor and report all warehouse metrics including cycle time, expected ready date efficiency, delivery accuracy and damage claims

Ø       Supervised retail repair drop of point and handled all escalated customer inquiries or concerns regarding repairs

Ø       Assured timely repair of product with FIFO process and monitoring of compliance reporting.

Ø       Trained as a single point of contact for all ISO related compliance and audit functions.

Ø       Perform and monitor annual compliance training in accordance with company policy.

Ø       Performance managed all warehouse associates to ensure all productivity goals are met.

Ø       Report and monitor all safety initiatives for the facility in accordance with all safety regulations and laws by leading the safety team and performing monthly safety audits and inspections.

Ø       Perform loss prevention audits ensuring all product and materials are accounted for

Ø       Organized building maintenance including supplies ordering and facility repairs.

 

Lead Diagnostic Technician, Sears Home Services, Randolph MA, spring 2001 to spring 2006

 

Ø       Team lead for repair group responsible for diagnosing and ordering parts for repair technicians to complete customer repairs.

Ø       Regular contact with customer to inquire or confirm service issues with their product and often gave technical and maintenance advise

Ø       Responsible for meeting required team productivity goals while maintaining low repair recalls

Ø       Identified best practice solutions and dispersed throughout the department

Ø       Mentored and coached new diagnostic technicians and was a SPOC for systems training.

 

 

Routing Dispatcher, Sears Home Services, Norwell MA, Winter 2000 to Spring 2001

 

Ø       Responsible for scheduling and routing for Sears in-home service calls in the Southeastern MA areas.

Ø       Regular contact with customers to resolve repair service issues and schedule changes

Ø       Responsible for assuring positive CSAT score for the repair team

Ø       Assisted parts team with procuring and expediting repair parts to complete customer repairs in a timely manner

 

Night Shift Manager, KB Toys

 

Ø       Key holding manager responsible for the nightly closing operations and POS reconciliation.

Ø       Managed and scheduled night shift staff to ensure customer needs were met

Ø       Trained and monitored all cashiers to protect against loss.

Ø       Resolved escalated customer issues about product or services.

Ø       Merchandising to ensure proper placement of product to maximize sales

Ø       Receiving and inspection of product making sure there were no shortages or damages

Ø       Sales floor restocking and cleaning oversight

 

CERTIFICATOINS:   Certified personal computer and support technician

                                       Sears certified ISO coordinator

 

EDUCATION:                            Quincy College, Quincy, MA

                                          Associates Degree

                                       Clark University, Braintree, MA

                                         Personal computer service and support

VOLUNTEER EXPERIENCE: 

Making Strides against Breast Cancer Fund-Raising Walk, Boston, MA

1998 – Present

Little People’s Summer Program

1992 - Present